Lionheart SMS Privacy Policy
Lionheart Wellness & Recovery, a licensed 245G treatment facility, is committed to protecting your privacy. By opting into our SMS messaging service, you expressly consent to receive automated text messages from our treatment center. These messages may pertain to your treatment and related services.
Collection of Information
Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We use online forms to collect contact information (name, phone number, email address). The messages you can expect to receive include, but are not limited to:
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Responses to inquiries
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Appointment reminders
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Account notifications
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Important announcements and updates
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Special promotions and updates
Use of Information
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages.
Sharing of Information
Your mobile phone number and consent to receive text messages will be used solely for communication related to our services and will not be sold, rented, or shared with any third parties for marketing purposes, except as required by law or to facilitate essential services provided by our trusted vendors who are bound by confidentiality agreements.
Protection of Information
Lionheart Wellness & Recovery takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Lionheart Wellness & Recovery is not liable for any unintentional disclosure.
Children and Intended Audience
The Messaging Service is not intended for children under 13, and Lionheart Wellness & Recovery does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Lionheart Wellness & Recovery requires that users of the Messaging Service be limited to US residents only.
Retention of Information
We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our clients, and enforce our agreements.
Choices and Controls
You can opt-out of receiving further sms/text messages via the Messaging Service by responding to any of our text messages with STOP.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by texting “HELP” to 651-456-8411 or emailing info@lionheart.support